Terms & Conditions

Our terms and conditions apply to all contracts for rooms, beds, and other hostel services made by telephone, e-mail, website, third-party websites, or personally between the hostel and guest. We can exercise our property rights if guests do not honour our hostel rules or are purposely destructive.

Guests must be at least 18 years old to stay at our hostel unless accompanied by an adult, stay in a private room, or rent out the entire dormitory.

Upon check-in, guests must present a valid government-issued photo ID, such as a driver's license or passport. Student cards or Ontario Health cards cannot be accepted. Photocopies or photographs of ID will not be considered valid.

Payment is due at check-in and can be made using cash, credit card, or debit card.

Upon check-in, guests will see a 8.5% Municipal Accommodation Tax (MAT) added to their bill, with the 13% federal and Ontario Harmonized Sales Tax (HST) applied on top of both the room rate and the MAT.

Please note that no reservation will be confirmed without a credit/debit card and a valid ID.

Our front desk is open from 8 AM to 10 PM. Check-in time begins at 3:00 PM and ends at 10:00 PM. Please be aware that our front desk closes at 10:00 PM. For late check-ins, a fee of $15 will be applied for after-hours service.

Check-out time is strictly at 11:00 AM on the scheduled day of departure. Late check-outs will incur a fee of $15 per half-hour. Guests are welcome to use our facilities, including luggage storage, on the day of check-out, but all belongings must be removed from the room by check-out time.

Dormitory beds are for single occupancy only; additional guests are not permitted in the beds.

Guests will be subject to financial penalties for excessive mess or damage to linens.

Reservations

For group reservations (6 guests or more), contact us at info@theclarencepark.com or +1 (416) 591-7387.

The person who makes a reservation for a group is financially responsible for the group's actions. A cleaning fee of $50 will be automatically applied.

There is a mandatory $50 fee for guests staying with dogs in private rooms or renting out an entire dormitory. Only service dogs are exempt from this charge, and valid documentation is required.

We retain the right to cancel any reservation at any time, no matter the reason.

No group bookings larger than 6 may be booked online.

We limit reservations to a maximum of 14 days. Should you wish to extend your stay beyond the initial 14 days, please contact the management. Be aware that we reserve the right to cancel any reservation exceeding the 14-day limit as we prioritize accommodating short-term travelers.

Cancellation and No-Shows

Cancellations must be made at least 48 hours (2 days) prior to the arrival date when booking at the standard rate. Failure to cancel within this timeframe will result in a charge equivalent to the first night's full rate.

No-shows for reservations will be charged the full rate for the first day of stay, and the reservation will be cancelled.

Non-refundable rate will be charged at the full price in case of cancellation, changes, or a no-show.

Loss or Damage of Items

All personal belongings are the sole responsibility of the guest. This includes vehicles parked on the hostel premises and any items within them.

Neither the hostel nor our staff assumes any liability for loss or damage to personal items.

Guests are advised to secure their valuables and use lockers.

We do not provide guard or safekeeping services for guests' belongings.

Insurance for personal items brought to the hostel is the guest's responsibility.

Any property damage will be charged to the credit card on file.